First of all,you need to know that when you buy from our website,you are trying to buy something abroad(from China)in this way you will be requiered to pay duties/tax when you received,this cost dhl will charge you when they devlivery your goods in your home or your office by showing your the receipt of how much customs already charged them.


we are not responsible for your duty/tax,and you need pay for it to dhl or other express company.


because each customs in different countries have their policy and regulations for importing goods,so your package will hold by customs,it is your responsible to comunicate with dhl or other express company to  fullfill documents or receipt they need to corperate with them for the importation.we will help you to do it also,but the obligation is you.we are not responsible if there are boxes hold in customs.